at the end of the last part of this story, enid had managed to get a replacement cash card, but had no pin number for it. she called hbsc, who said,"oh, it'll be the same as your last one."
"oh, fantastic!" (was this saga finally coming to an end?)
"unless..." (no. enid spotted that the background music to her life had switched to a minor key, and the bassoons had started playing.)
"unless you changed it."
"i changed it," said enid.
"why don't you try it, and then call me back to order a new one if it doesn't work."
"huh?" said enid. "you're telling me that if i've changed the pin, then i need a new one. i'm telling you i've changed the pin, so, by your logic, i need a new one. let's avoid a pointless trip to the bankomat in the snow, and another phone call, and order the new pin now." you've got to wonder, thought enid, at how stupid these people can be.
at this point, to avoid needless repetition, enid will just refer the reader to her last posting on this subject. imagine another round of instructions to send the pin number by courier, those instructions being ignored, a letter being lost, the instructions to send by courier being repeated in stronger terms, and skip forward a month to a tuesday afternoon in january. enid is working in her living room. there's a knock on the door - it's the courier. enid thanks him, and takes two (two?) well wrapped letters back to her desk.
she opens them. both of them tell her her new pin code - which is exactly the same as her old one. was the stupid customer service representative in bangalore actually not so stupid after all? and if so, why could she tell enid if her original pin code was the same, but not tell her if she'd changed it. is hbsc owned by cold war russians?
well, enough's enough. enid's decided she'll be switching banks. she's going to move her money to sally's new financial institution, TPB. go and read about it- it's the funniest-and-at-the-same-time-most-scarily-accurate posting enid's seen for yonks.